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Contact

Booking Hotline Information

Our booking hotline will be unavailable on 9 December 2026 due to staff training and will only be available until 4:00 PM on 11 December 2026. Thank you for your understanding!


Do you have a question?
Then take a look at our frequently asked questions (FAQ)!
If your question or concern is not listed, please use the contact form or give us a call. We are here to help you as quickly as possible!


 

Have you forgotten or lost something during your stay? No problem! You can easily register and search for your lost item via Faundit. Click on the following button to see if your item has been found.

  • If you have any concerns on site, such as missing utensils or problems accessing your accommodation, please contact the reception directly.
  • phone
  • Service times of the booking hotline
  • Monday to Saturday from 9:00 a.m. to 5:00 p.m., Sundays and public holidays from 9.00 a.m. to 1.00 p.m.
  • phone
  • Booking hotline
  • +49 (35477) 605050
  • phone

Tropical Islands

Tropical-Islands-Allee 1
15910 Krausnick

 

We reserve the right to make changes at any time.

Two children play in an outdoor splash area with plants in the background.
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