Everything you always wanted to know about Tropical Islands

Puzzled? Here you'll find the answers to some frequently asked questions.

1.   Planning your visit: getting here, parking, staying 
      the night, etc.

How do I get to Tropical Islands?

Tropical Islands is located 60 km south of Berlin and 100 km north of Dresden. There are a number of different ways of getting here. Click here for directions.

Is there space to park? Is it free parking?

There are plenty of places to park close to the entrance to the Tropical Islands Dome. Parking is free.

Can I bring my caravan or mobile home?

Caravans and mobile homes are welcome at Tropical Islands. There are plenty of places to park near to the Tropical Islands Dome. If you would like to stay the night at the Tropical Islands Campsite you can park your caravan or mobile home there.

Where can I stay the night at Tropical Islands?

Tropical Islands tents and Lodges are two options for staying the night. They’re both very popular so we recommend booking early – several weeks in advance, if possible.

You can also stay outside the Dome at the Tropical Islands Campsite or in a holiday apartment or holiday home. Alternatively we offer a number of hotel packages.

Another option is to simply sleep on the beach or on one of our sun loungers. The wooden sun loungers are quite hard, but for € 2 (plus a € 10 deposit) you can rent cushions. You can also bring your own cushions or blankets.

Please note:
There is an overnight charge of € 15.00 (added automatically at 3 a.m.) per person and night.

The night-time temperatures are pleasantly tropical.

If you plan to spend the night by the Lagoon or Tropical Sea, please note that you may be disturbed occasionally by our cleaners.

Please pay attention to any special information or announcements displayed at the entrance to Tropical Islands.

What should I wear?

Summer clothes and light shoes or sandals are best for strolling around Tropical Islands. The temperature stays around 26°C. Maybe you would like to bring a change of clothes for dinner or sports?

Please note that bathing suits should only be worn on the beach and for swimming. And don't forget towels and a bathrobe!

Can I get a suntan at Tropical Islands?

Yes. There are a number of different ways to get a suntan at Tropical Islands. The transparent foil on the south roof of the Dome lets in about 80% of the sunlight. So if you’re exposed to the sunlight at the Tropical Sea, say, you will get a suntan – how much depends on the weather outside.

  • Don’t forget to bring sun protection on cloudless days.

You can also visit our solarium.

2.   Tickets and prices

How much does it cost to visit Tropical Islands?

If you buy tickets at the door, admission to the Tropical World or the Tropical Sauna & Spa complex is € 29.50 for adults and € 24.00 for children age 4-14. A Kombi-Ticket is valid for both areas and costs € 37.50 for adults and € 24.00 for children.

Click here for full price details.

Is it better to buy tickets online?

If you buy tickets online, we guarantee admission to Tropical Islands as long as you arrive before 11 a.m. Simply check in at the "Pre-booked Tickets" desk.

How do I pay?

You pay the admission price when you check in at Reception. We then give you a special electronic chip wristband. You use this wristband to pay for anything during your stay at Tropical Islands. You then pay the total amount on your wristband when you leave Tropical Islands. We accept cash, MasterCard, Diners Club, Visa, American Express and EC cards.

Do you have family tickets?

Children age 4-14 pay a reduced admission fee. Children age 3 or under get in to Tropical Islands free.

KidsWelcome offer: with 2 adults and 1 child age 4-14 paying admission, up to 3 further children get in free.

Are there any special reductions?

Reduced admission is available for kids, schoolchildren, senior citizens age 65 or above and people with a registered disability (minimum 70%). For current admission prices, click here.

Can I buy an annual ticket?

We offer six different annual Tropical Islands Cards: the Fitness Club Card, the Tropical Card, the Tropical Light Card, the Family Card, the Sauna Card, and the TI All In Card. For further information about the different types of cards, prices and how to order, click here.

Does the price of admission vary depending on the season?

At Tropical Islands there’s no high or low season – it’s summer all year round!

Can I leave the Dome and then go back in again?

Day guests: If you leave Tropical Islands then want to come back in, you have to pay the normal admission price again.

Guests staying the night: If you have booked an overnight stay in one of our holiday apartments, on the Tropical Islands Campsite, in a tent or Lodge inside the Dome or in a Novasol holiday home via our website, call centre on in person at Tropical Islands, you can leave and re-enter Tropical Islands as often as you like. This offer does not apply to visitors staying at other facilities.

3.   Service at Tropical Islands

What are the opening hours?

Tropical Islands is open all year, right around the clock. At Tropical Islands, the fun never stops!

For opening times at Christmas and on New Year's Eve, please see the "News" section on our homepage.

Please note:
There is an overnight charge of € 15.00 (added automatically at 3 a.m.) per person and night.

Do you organise tours?

Yes, we organise tours of Tropical Islands.

We offer a general tour of Tropical Islands every day. The meeting point is inside the Dome by the entrance at 12 noon. Tours are for a minimum of 6 participants. Booking at the Information Desk up to one hour before tour start.

The new rainforest tour takes you on a voyage of discovery into the Tropical Rainforest. With the help of handheld multimedia guides, you can explore the unique biotope at your own pace.

 

Where can I get information during my visit?

The Information Desk is located inside the Dome by the entrance to Tropical Islands. Our staff will be happy to answer any questions about your visit.

Can children visit Tropical Islands on their own, or only with an adult?

Children age under 14 may only enter Tropical Islands if accompanied by a parent or guardian OR with written permission from a parent or guardian and accompanied by another adult. Children age 14 or over do not require consent from a parent or guardian.

(Unaccompanied children age 14-16 can visit Tropical Islands between 5 a.m. and 11 p.m. only. Unaccompanied young people age 16-18 can visit Tropical Islands between 5 a.m. and midnight.) Please note that age and/or size restrictions apply to certain attractions.

Do you sell food and drink?

Yes, Tropical Islands has 13 different restaurants and bars serving a wide range of different food and drinks. Be prepared for an exciting culinary journey!

For an overview of all our bars and restaurants, click here.
A wide range of sweets and treats are available on the Tropical Islands Shopping Boulevard.

How many bars and restaurants are there?

Tropical Islands has 13 different restaurants and bars, offering a great variety of delicious food and drinks. Click here for an overview.

Can I bring my own food and drink to Tropical Islands?

On grounds of hygiene, guests are not permitted to bring their own food and drink to Tropical Islands. The only exceptions are baby food, and food and drink for diabetics, allergy sufferers, etc.

What is access like for disabled people and wheelchair users?

Tropical Islands has good access for wheelchair users. There are wide passageways and toilets and changing rooms are accessible. Many parts of the Hall can be reached via ramps or lifts. Even the Rainforest is accessible for wheelchair users: paths are paved and there is a maximum incline of 6%.

If you have any difficulty, our staff will be happy to help. Wheelchairs are available for hire at the Information Desk inside the Dome, close to the entrance.

Is there a first aid point at Tropical Islands?

Yes, the first aid point is on the north side of the Dome opposite the Lagoon, next to the Shopping Boulevard. You will find it between the sweet shop and the souvenir shop.

In the event of an accident, please contact a member of staff or go directly to the first aid point.

Can I bring a pushchair/buggy?

Yes, you can bring a pushchair or baby buggy. Tropical Islands has wide passageways and ramps, so most areas are accessible.

Can I borrow a baby buggy and highchair?

Yes, we have a number of baby buggies and highchairs for visitors with small children. Please ask about availability.

Do you have a crèche or childcare facilities?

Tropical Islands does not offer childcare facilities.

The Tropino Club for Kids has a team of Kids Activity Coordinators. We welcome children of all ages. Please note, however, that parents are responsible for their children.

Are there baby changing rooms at Tropical Islands?

Yes, there are baby changing rooms at Tropical Islands. Just look for the signs.

Do you sell baby food at Tropical Islands?

We do not sell baby food at Tropical Islands, so please bring sufficient supplies with you.

Is smoking permitted at Tropical Islands?

Tropical Islands has been non-smoking since January 1, 2008. Smoking is only permitted on the first floor of the Thai House, in the Kalmoa Lounge (after the evening show) and on the first floor of the Inipi Herbal Sweat Lodge in the Tropical Sauna & Spa complex.

Please note that cigarettes are not available for sale at Tropical Islands.

Where can I leave valuables?

You’ll find lockers for valuables directly opposite the main entrance to Tropical Islands, at the entrance to the changing area.

Are there changing rooms?

Yes, there are plenty of changing rooms. Changing rooms are located directly behind the cash-desks. Each area is a different colour. The number of your locker is indicated on your electronic chip wristband. To make things easier, your locker is the same colour as your wristband!

Please note: building work is currently taking place in the changing area. Please bear with us!

Are there shops at Tropical Islands?

Yes. In fact, Tropical Islands has its very own Shopping Boulevard! There are four different shops selling sweets, books, magazines, newspapers, toys, souvenirs, handicrafts, swimwear and lots more besides. The Shopping Boulevard also has a Tattoo Parlour and a Hair & Beauty Salon.

The Tropical Islands Campsite outside the Dome has its own Camp Shop.

Can I bring my dog?

Pets are not permitted at Tropical Islands.

(Pets dogs are welcome at the Tropical Islands Campsite. If you wish to bring other pets with you to the Campsite, please talk to us in advance.)

What should I do if I lose something?

For lost property please ask at the Information Desk inside the Dome, close to the entrance.

If you lose your electronic chip wristband with all your transactions on it – everything you have bought, food and drink, etc. – please go immediately to the Information Desk.

4.   Paying

How do I pay?

At check-in and check-out you can pay by cash, credit card or EC card.

Any purchases made during your stay at Tropical Islands (food, drinks, souvenirs, services, surcharges, etc.) are recorded on your electronic chip wristband. You pay the total amount at check-out when you leave Tropical Islands.

Do you take EC cards and credit cards?

We accept all credit cards and EC cards.

Can I pay in foreign currency?

No, you cannot pay in foreign currency at Tropical Islands.

Is there a cash machine at Tropical Islands?

No, there is no cash machine at Tropical Islands.

5.   Group visits

Are there any discounts for groups?

We have a range of special offers for all types of groups. They include short stays with a tour of Tropical Islands, reduced-price day tickets, an evening show accompanied by the delicious all-you-can-eat Tropical Barbecue, special arrangements for school groups and senior citizens, and packages with recommended excursions in the local area.

For more details, click here.

What size groups get discounts?

Groups of 20 people or more enjoy reduced admission to Tropical Islands.

How do I book a group visit?

You can book a group visit by phone on
+49(0) 35477/60 50 50 or by email on
groups@tropical-islands.de

Do I have to book in advance to get a group rate?

Yes, you need to book group visits in advance.

Is there a room for coach drivers?

Coach drivers can enjoy a well-earned rest and gather strength for the continuation of their journey in the comfortable Tower Lounge at Tropical Islands. Simply ask at group check-in.

6.   School groups

Are there special packages for school groups/groups of young people?

Yes, there are special offers for school groups, groups of young people and kindergarten groups.

For details of our offers for school and kindergarten groups, click here.

For details of our offers for groups of young people, click here.

How do I book a visit for a school group/group of young people?

Call us on +49(0) 03 54 77/60 44 44 or send an email to groups@tropical-islands.de
Alternatively print out the booking form, fill it in and fax or post it to us.

We look forward to hearing from you!

What size school groups get special rates?

For school and kindergarten groups, the minimum group size is 15 people (all school years, including final-year schoolchildren).

Do I have to book group visits in advance?

Yes, you need to book school and kindergarten group visits in advance in order to get a discount. Call us on +49(0) 35477/60 44 44 or send an email to groups@tropical-islands.de. Alternatively print out the booking form, fill it in and fax or post it to us.

We look forward to hearing from you!

Can I get a school group rate at weekends?

School group rates are normally only valid Monday to Friday. Please contact us if your group plans to visit during the weekend or holidays.

How many teachers or accompanying persons get in free?

Admission is free for one teacher or accompanying person per 15 paying school students/children.

Where is the parking for coaches?

Tropical Islands has plenty of free parking for coaches. Parking is just by the entrance to the Tropical Islands Dome.

7.   Private parties

I would like to hold a party at Tropical Islands. Is that possible? How can I make sure the party is really special?

We have a special Event Team at Tropical Islands whose job it is to make sure that your party is unforgettable. We’ve got great party ideas for birthdays, stag/hen nights and wedding anniversaries – plus years of experience and a tried-and-tested network of partners. Let us help make your party a success!

Call us on +49(0) 035477/60 55 55, or email us on feiern@tropical-islands.de.

 

Can I hold a children’s birthday party at Tropical Islands? What options are available?

Tropical Islands is ideal for children's birthdays. The Tropino Club has 4,000 m2 of fun for kids, including push go-karts, soft ball shooting, trampolines, giant Lego blocks, power paddling and lots more besides. There's no time to be bored! Birthday boys and girls will have the time of their life with their friends – running, jumping and climbing in our Kids Paradise.

For our younger guests we also have a Kids’ Disco, adventure games, competitions and even a treasure hunt. Full supervision and a personalised entertainment programme can be booked as extras, giving you a chance to relax and enjoy your day in the Tropics too!

Read more here about children’s birthday parties at Tropical Islands. To speak to us directly, call +49(0) 035477/60 55 55 or email us on kindergeburtstag@tropical-islands.de.

 

8.   Business events

Is it possible to hire conference or event rooms at Tropical Islands for business meetings, conferences, seminars, workshops, etc.?

Yes, we have special conference rooms perfect for business events, meetings, conferences, seminars, workshops, presentations and such like.

To speak to us directly, call +49(0) 035477/60 55 55 or email us on meeting@tropical-islands.de.

Can I hold a company event inside the Dome itself?

Yes, it is also possible to hold company events inside Europe’s biggest tropical holiday world. Our Event Team will help you choose the best location and take care of the buffet, show programme and even the decorations.

To speak to us directly, call +49(0) 035477/60 55 55 or email us on meeting@tropical-islands.de.

 

 

 

Status: July, 2011. Subject to change without notice.

www.tropical-islands.de

Service-Telefon
(+49) 03 54 77 - 60 50 50
täglich von 8:00 bis 21:00 Uhr

Tropical Island Management GmbH
Tropical-Islands-Allee 1
15910 Krausnick