Supervisor Guest Service (m/f/d)


This position is no longer available, but you’re sure to find the right one for you in one of our 19 departments! Or just take a look here: All job openings at Tropical Islands.


You are the business card of the company; and you will welcome, advise and greet our guests warmly and professionally. The cash desk, information point and reception area are within your responsibilities. Your attention will be directed to the cleanliness of the changing rooms and the entrance area. Your responsibilities include optimising operational processes, the administration and documentation of lockers as well as cash flow audit. In all Front Office areas, you will regularly control and inspect repairs, lead daily team briefings and execute register closings as part of your daily tasks.

What we expect of you


completed professional training as a hotel specialist or hotel clerk

professional experience

professional and management experience in a comparable position


secure handling of cash, EC and credit card payments

language skills

very good manners and communication skills in German & English, further foreign languages are advantageous


knowledge of common MS-Office applications and experience with hotel software (TAC 3700, 9700, MV-Web, Fidelio Suite 8)

personality traits

guest and service orientation combined with customer-oriented working methods

special abilities

negotiating skills and reliability

Advantages for employees

We want you to be motivated.


Discounts on Tropical Islands products and services.

Private use of the facilities

Free admission to Tropical Islands (also after work) as well as complimentary tickets for family and friends.


Comprehensive professional development and training courses.


Discount rates on food and drink in our staff restaurant.


Free working clothes including laundry service.

Working hours

Various work time models including full-time, part-time and seasonal jobs.


Annual staff parties, Christmas parties and various team-building activities.

Shuttle service

Our bus shuttle service brings you from "Brand Tropical Islands" train station to the resort and back again for free.


Plenty of free parking spaces for staff.

A tropical environment

A lagoon, a waterfall, a sandy beach and palms – you get to work where others take a holiday.

Apply now!



If you have any questions We will be glad to help