Reception & Services

Welcome to Tropical Islands! We ask all guests who have booked accommodation outside the Dome to check in at our new Reception near the roundabout. There’s a big sign that reads “Tropical Islands Resort” over the entrance, so you can’t miss it.

Our day guests and overnight guests who have booked a room, Safari Tent or Lodge should check in inside the Dome as usual.

Our friendly staff at the Reception will provide you with all the brochures, information and usual organisational services that guests may require. We also offer free information material on destinations for excursions in the region. Our staff know the area well and will be happy to help you plan your holiday!

Extras, information and services


For our youngest visitors, the Tropical Islands campsite has its very own wooden playground.



Dogs are welcome at the Tropical Islands campsite. If you wish to bring other pets with you, please talk to us in advance.

Free wireless internet

In order to tell your beloved ones about your vacancy and to keep up to date, our free wireless internet access makes it possible and is available across the entire Tropical Islands site.

DVB-T2 reception

Don't want to miss the news or your favourite soap opera? No problem! Bring your DVB-T aerial and receiver: you can receive DVB-T2 across the entire Tropical Islands site.

Free shuttle service

Our free shuttle bus will take you right to the door of Europe's largest tropical holiday world in just a few minutes. If you want to visit the local region, Berlin or Potsdam during your stay, the free shuttle bus will also take you to the closest railway station, Brand.

Bike rental

You can rent a bike or e-bike for as little as 7.00 EUR per day. Our staff will be happy to recommend destinations in the region and give you tips for bike tours. You'll find everything you need at the shop: kids' bikes, child seats, helmets and bikes for groups of up to 30 persons. Don't miss out on the great destinations in the beautiful Spreewald! 

Grill package

When booking your grill package please indicate how many people will be eating.

Bread Roll Service

Bread roll service: For just 1.50 EUR we can deliver your bread rolls to you every morning - simply fill in the order form at the reception.