Service hotline

+49 (0) 3 54 77 - 60 50 50
Mon. to Sat. 9.00 a.m. to 7.00 p.m.
Sun. and Holidays 10.00 a.m. to 6.00 p.m.

Arrival

Tropical Islands
Tropical-Islands-Allee 1
15910 Krausnick

start route planning
  • Follow us:

Accepted payment methods

  • Mastercard
  • Paypal
  • Sofortüberweisung
  • Visa
Video
Rezeption

Please accept marketing cookies in our

Booking
People

Reception & Services

Welcome to Tropical Islands! We ask all guests who have booked accommodation outside the Dome to check in at our new Reception near the roundabout. There’s a big sign that reads “Tropical Islands Resort” over the entrance, so you can’t miss it.

Our day guests and overnight guests who have booked a room, Safari Tent or Lodge should check in inside the Dome as usual.

Our friendly staff at the Reception will provide you with all the brochures, information and usual organisational services that guests may require. We also offer free information material on destinations for excursions in the region. Our staff know the area well and will be happy to help you plan your holiday!

Opening hours

Our team is here to help you from 8:00 a.m. to 21:00 p.m. We look forward to seeing you!

For camping guests

If you arrive after the Reception has closed, you can check in at the reception in Tropical Islands. If you know you will be arriving late, please contact us in advance.

Pitches are handed over to guests on the day of arrival from 11:00 am. Please plan to vacate your pitch before 11:00 a.m. on the day of your departure.

Bread Roll Service

Bread roll service: For just € 2.50 we can deliver your bread rolls to you every morning - the order must be placed at the bistro by 9 pm.

Grill package

When booking your grill package please indicate how many people will be eating.

Masks compulsory

Due to potential crowding all guests are required to wear a mask in the entrance area to the resort.

Shop and Bistro

Our Shop & Bistro is located on the Campsite, not far from the entrance to the resort. Here you can buy things for your daily needs: camping equipment, food, magazines, games and souvenirs. We also offer a continental and vegetarian breakfast as well as salads and pizza fresh from the oven.

Barbecue packages for guests to cook for themselves are also available.

Opening hours

Our team will be happy to help and offer advice Sunday to Thursday from 7:00 a.m. to 7:30 p.m. and Friday to Saturday from 7:00 a.m. to 10:00 p.m. We look forward to seeing you!

Barbecue packages

You can pick up your pre-ordered barbecue package from the Shop & Bistro during the regular opening hours.

Masks compulsory

Due to potential crowding in the Shop & Bistro on the Campsite, customers are required to wear a mask.

Bike rental

You can rent a bike or e-bike for as little as 7.00 EUR per day. Our staff will be happy to recommend destinations in the region and give you tips for bike tours. You'll find everything you need at the shop: kids' bikes, child seats, helmets and bikes for groups of up to 30 persons. Don't miss out on the great destinations in the beautiful Spreewald! 

Informationen

Playground

For our youngest visitors, the Tropical Islands campsite has its very own wooden playground.

 

Pets

Dogs are welcome at the Tropical Islands campsite. If you wish to bring other pets with you, please talk to us in advance.

Free wireless internet

In order to tell your beloved ones about your vacancy and to keep up to date, our free wireless internet access makes it possible and is available across the entire Tropical Islands site.

DVB-T2 reception

Don't want to miss the news or your favourite soap opera? No problem! Bring your DVB-T aerial and receiver: you can receive DVB-T2 across the entire Tropical Islands site.

Free shuttle service

Our free shuttle bus will take you right to the door of Europe's largest tropical holiday world in just a few minutes. If you want to visit the local region, Berlin or Potsdam during your stay, the free shuttle bus will also take you to the closest railway station, Brand.

Tropical Islands as an employer - Follow the call of the tropics

  • EXTRAS: Discounts
  • TASTY: Meals at the staff restaurant
  • FLEXIBLE: Working hours, training schemes and continuing education
  • FOR FREE: Shuttle bus within the resort; work clothes
  • HEALTHY: Fitness club
  • DAILY: Tropical Sea and palm-fringed sandy beach …
  • FUN: Regular staff events like Christmas parties and so on