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Tropical Islands
Tropical-Islands-Allee 1
15910 Krausnick

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Safe in the Tropics!

For overnight guests the 2G rule applies: vaccinated or recovered!
For day guests the 2G+ rule applies: vaccinated or recovered plus proof of negative test or booster!

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Safety measures

Safe through distancing 

 

For our overnight guests, the 2G rule still applies - not 2G+. 
Only vaccinated or recovering adults are granted access to Tropical Islands. 

The 3G rules (vaccinated, recovered, tested) apply for holiday home guests as long as they don’t enter the Dome.

For our day guests, the 2G+ rule applies

Admission to Tropical Islands is restricted to:

• vaccinated or recovered adults who can show proof that they have tested negative within the last 24 hours.

 boostered adults (no negative test required)

 

This does not apply to children up to the age of 6 (i.e. until their 6th birthday).
Pupils only require proof of testing. According to current knowledge, proof of school testing or proof of a negative self-test signed by a parent or guardian is sufficient. 

In consultation with the Public Health Department, we recommend testing under the supervision of trained personnel in addition to regular testing in schools or supervised rapid tests.

 

Tropical Islands' hygiene and safe distancing concept complies with the current containment ordinance of the State of Brandenburg and was coordinated with the health authorities of the responsible district of Dahme-Spreewald, more info (german). 

 

The vaccination certificate or proof of recovery must be presented as a digital COVID certificate of the EU in electronic or printed form, in conjunction with the identity card.

 

Exceptions apply to:

Persons for whom, for health reasons, no vaccination recommendation has been issued by the Permanent Vaccination Commission (also pregnant women), if they always wear an FFP2 mask without an exhalation valve at all times; the health reasons must be proven on site by an original written medical certificate and negative test.
Children under 6 years

For guests who have booked holiday homes under the 3G rules as well as pupils

Our test centre is open from 8 a.m. to 2 p.m. and is also open to the general public. It is located at the entrance to the resort.

 

 

Mask Requirements

 • Stricter mask requirements apply once more. Please see the explanations below regarding mask requirements.

 

Day Tickets

Day tickets can only be purchased online. Tickets cannot be purchased over the phone, via email or at the resort.

 

 

Dear guests,

Unfortunately, there may be longer waiting times at the entrance or at the reception. Like the entire hotel and gastronomy branch, we are currently suffering from an increased shortage of skilled workers and sick leave. In addition, the current Corona situation is making regular operations more difficult for us. Nevertheless, we will of course do everything to ensure that you can enjoy your vacation as soon as possible without any worries. We hope you enjoy your stay at Tropical Islands Resort.
Thank you for your understanding - stay healthy!

Avoid physical contact with other guests

Avoid touching your face

Comply with the safe distance rule

Wash your hands and disinfect regularly

Cough and sneeze into your elbow

Use tissues once only


The main changes:

In keeping with the slogan: Tropical holiday – safe through distancing! we have reduced Tropical Islands‘ admission capacities by 50%. This means we will admit only half the number of guests we can usually accommodate. This measure enables us to provide you with enough space to feel comfortable while moving around at a safe distance from other guests in the resort.

•    Only a certain number of Day Tickets are available for each day, and they can only be purchased online!


from €

46.00

Adults

Inclusive Services

Tropical World

Shuttle bus

Jungle Splash

Parking space

Tropino Club for Kids

Outdoor Area AMAZONIA

Waterslide Tower

Tickets

Which attractions are open?

Almost all the attractions are open, with the exception of a few sealed-off areas.

The slide tower

All slides are open.

 
Fun at the Tropino Vlub for Kids
Tropino Club For Kids

The Tropino Club for Kids is open, but unfortunately the ball pit is closed.

 
AMAZONIA
Amazonia

The entire outdoor area is open.

 
Children fly with the balloon
Island Balloning

For the time being only rides with the tethered ballon are available. All the passengers on a ride must be from the same household.

 
Jungle Splash
Jungle Splash

All slides are open.

 
Tropical Sea
Water worlds

The Tropical Sea and the Lagoon are open.

 
rainforest
The Rainforest

The Rainforest awaits you.

 
Minigolf

The tropical minigolf course is open.

 
Sauna complex

The saunas are open only for overnight guests and holders of an annual pass.
Massages can be booked.

 

The main hygiene measures

Distancing rules

The usual rules apply: a minimum distance of 1.5 metres should be kept from other guests and staff. In many areas there are markings and signs to help you adhere to this rule.  Sun loungers, tables and chairs have also been set up at safe distances. We appeal to all guests to respect the distancing rules. Staff members will carry out checks. The distancing rules also apply in the water for non-family members.

Hygiene

As a general rule, high standards of cleanliness and hygiene apply in the hospitality business. In the current situation we have intensified our measures. All areas are now cleaned and disinfected on an even more frequent basis, and disinfectant dispensers have been set up throughout the resort.

Our goal is to offer you a stress-free holiday, relaxation and fun in a safe environment. The basis for this is restricted guest numbers. Both Tropical Islands and the authorities are convinced that limiting the number of guests is a key factor for ensuring hygiene, safety and by extension health. Our policy of not exhausting our capacities, but reducing guest numbers by 50% makes all necessary hygiene measures such as the distancing rules easier to implement for both guests and employees. A pleasant side effect for you as a guest is that you have more space to enjoy a comfortable and relaxing holiday experience. Whether it’s in the restaurants, at the Lagoon or in the Tropical Sea – a visit to the Tropics has rarely been so pleasant. Make the most of this opportunity and treat yourself to a tropical holiday!

All Changes

Tattoo Parlour

The regulations for body-related services apply for guests who want to use the airbrush tattoo service.

 

Payment

We request that guests use card payment.

 

Bus shuttle

The shuttle bus bringing guests from the train station to Tropical Islands is in operation. Passengers are required to wear a mask. Guests at the resort and campsite are kindly requested to use their own vehicles to get to the Dome or, better still, to come on foot or by bicycle.   

 

Showers

The showers are operating on a limited basis. We ask our overnight guests to please use the showers in their accommodation if possible.

 

Admission

We ask for your understanding that due to the current situation waiting times may be longer than usual. We are working on optimising the processes.

 

Fitness-Club

The current regulations apply in the Fitness Club.

 

Groups

Annual passes

The validity of Annual Passes will be automatically extended by the period during which Tropical Islands remained closed. In addition, the management is extending their validity for a further three months (90 days). The extension is automatically registered in our ticketing system, so that it will already be effective on your next visit.

All holders of an Annual Pass must also book a ticket for the desired date in the "Registration for Annual Pass Holders" section of our online shop. Due to limitations on the number of visitors, we ask for your understanding that there may be bottlenecks, especially during holiday periods.

Access to the sauna complex will only be granted if the capacities permit it.

New purchases or additional extensions of Annual Passes are currently not available.

For visits to other parks, please refer to the regulations on their homepage.

Small children

Children up to 5 years of age continue to receive free admission to Tropical Islands.

 

Bags/luggage

Overnight guests who arrive before the key to their accommodation is available can of course store their luggage in our luggage room.

 

Loungers

Sun loungers - due to the current distancing rules we have had to remove some sun loungers. Therefore, despite reduced guest numbers we cannot guarantee that everyone will have their own sun lounger. Out of consideration for other guests, we ask you to share a lounger with your children if necessary. Reservations are unfortunately not possible. Furthermore, in order to maintain safe distances the loungers should not be moved around.

 

Requirement to wear masks

In consultation with the health authorities of the Dahme-Spreewald district, wearing a mask is compulsory at the following locations: outside the main entrance to Tropical Islands Dome, in the ticket booth area and in the check-in area for overnight guests, in the changing rooms, in all shops, restaurants (not at the table), bars and other sales points. Masks are also compulsory in the reception building (Reception) and in the Shop & Bistro on the resort.

We also strongly recommend that you wear a mask on all pathways in the Tropical Islands Dome unless you are going into the water, on the slides or on the White Water River.

Massages

Massages are carried out in compliance with the hygiene regulations.

 

Smoking

The smoking compartments in the Bora Bora Lounge are open. The distancing rules and a maximum number of persons apply. Please read the signs.

 

Restaurants

The following restaurants and bars are open:

Mask wearing is in all gastronomy areas mandatory

  • Palm Beach – à la Carte
  • Sawadee 
  • Mondial
  • Sambesi – bar service
  • Borneo
  • Bora Bora
  • Aroi Dee
  • Catering services in AMAZONIA (depending on the weather)
  • Tropino Schiff

The following restaurants are closed for the time being:

  • Aloha, Kaikala
  • Tropical Garden
  • Tropino Restaurant

Saunas

As the capacities of the individual saunas are limited, the use of the sauna complex is reserved for overnight guests.

 

Shopping Boulevard

We recommend that guests wear a mask whenever they are not in the water. Masks are mandatory in the shuttle bus, in the entrance area, at the ticket kiosks, in the reception area, in the changing rooms, in all shops and catering facilities, at sales counters and beverage vending machines, as well as in the reception building of the Tropical Islands Resort.

Tickets

Please note that until further notice only online tickets are available. On-site purchases are not possible. Without a valid day ticket, access to the Tropical Islands resort is prohibited. Due to the restrictions on sauna services, combination tickets are not available. Holders of vouchers or free and annual passes must also order a day ticket from the Online Shop at a reduced price or free of charge. Please note that only a limited number of tickets is available.

Due to the restrictions, the sauna complex is unfortunaely not open to day visitors. This means that Tropics & Sauna tickets are currently not available.

Holders of special discount or promotion tickets should please read the rules listed in the “Free tickets” section.

Day tickets entitle the holder to admission to Tropical Islands from 8:00 a.m. 

Holders of day tickets must leave the Tropical Islands Resort no later than 23:30 p.m. If they check out after midnight, we will unfortunately be compelled to charge them 300 euros for the price of a special ticket.

The following tickets are currently not available:

  • The Family Ticket special
  • Combination Tropics & Sauna tickets
  • Short stay tickets

Tropino Club for Kids

The Tropino Club for Kids is open for the time being; only the ball pit remains closed. The rules for all playgrounds apply.

Activities such as the kids’ disco, face-painting, treasure hunts, etc. cannot take place for the time being. We are working on alternatives.

Overnight stays

All our overnight accommodation options are open. The Tropical Islands Dome is open to our overnight guests 24 hours a day.

For capacity reasons, we can only offer overnight guests staying at the resort one locker per room, tent, holiday home or pitch. This also applies if you want to use the Tropical World facilities on the day of your departure. We apologise for any inconvenience.

Changing rooms

Masks and a minimum distance of 1.5 metres from other guests are compulsory in the entire changing area. As a result, not all our lockers are available for use. Storage facilities are primarily reserved for day guests. For capacity reasons, we can only offer overnight guests staying at the resort one locker per room, tent, holiday home or pitch. This also applies if you want to use the Tropical World facilities on the day of your departure. We apologise for any inconvenience.

 

Whirlpools

The number of persons permitted to use the whirlpools at the same time has been reduced so that the safe distance rules can also be maintained here.

 

We are doing our best to avoid crowded situations, but at certain locations such as the entrance area or individual attractions like the Whitewater River large numbers of people inevitably come together at the same time. We therefore urgently appeal to you as a visitor to keep a safe distance at all times.

Unfortunately, we have faced accusations that we have not made changes to the number of guests admitted to the resort despite the current situation. We can assure you that this is not the case. As indicated, we are only admitting 50% of our original guest capacity. This corresponds to about 3,000 people.

Facebook feedback on our hygiene concept

 

 

General information

Hygiene and measures that contribute to improving hygiene are particularly important in the current situation. Please follow the generally known guidelines.

Risk of infection

We are doing everything in our power to reduce the risk of infection to a minimum. However, we are obliged by law to point out that there is an increased risk of infection with the SARS-CoV-2 virus when using our facilities, especially those in closed areas, even if all necessary hygiene measures have been observed. (Second Ordinance amending the SARS-CoV-2 Containment Ordinance, dated 27 May 2020).

 

Requirement to wear masks

In consultation with the health authorities of the Dahme-Spreewald district, wearing a mask is compulsory at the following locations: outside the main entrance to Tropical Islands Dome, in the ticket booth area and in the check-in area for overnight guests, in the changing rooms, in all shops, restaurants (not at the table), bars and other sales points. Masks are also compulsory in the reception building (Reception) and in the Shop & Bistro on the resort.

We also strongly recommend that you wear a mask on all pathways in the Tropical Islands Dome unless you are going into the water, on the slides or on the White Water River.

All instructions given by staff must be followed at all times. In your own interest and for the public good, please be prudent and considerate.   

We wish you a pleasant stay!