The Lagoon
Booking

Tropical Islands from A to Z

Accessibility

Tropical Islands has wide passageways, wheelchair-accessible toilets, changing areas and accommodation. Ramps and elevators open up many areas in the Dome. Even the cobblestone paths and slopes in our rainforest are suitable for wheelchairs.

There are a few accessible Mobile Homes.

If you still encounter obstacles, our staff of course will be glad to help you. The wheelchair-rental is available at the information desk in the entrance hall.

Arrival

You can arrive any day except December 24 reception is open daily.

Baby Buggies and Wheelchairs

We have a number of baby buggies and highchairs for visitors with small children. Please ask about availability. Of course you can also bring a pushchair or baby buggy. Tropical Islands has wide passageways and ramps, so most areas are accessible.
Wheelchair Users: Tropical Islands has good access for wheelchair Users. Passageways are wide and toilets and changing rooms are accessible. Many parts of the dome can be reached via ramps or lifts. Even the rainforest is accessible for wheelchair Users: paths are paved and there is a maximum incline of 6%. If you have any difficulty, our staff will be happy to help. Wheelchairs are available for hire at the information desk.

Charging Point

Tropical Islands' guests can charge their plug-in hyrid vehicles at the charging point opposite the main entrance.

Check-in and Check-out

The reception is open around the clock, you can check in from 6 a.m. in the hall. Guests arriving later than 6 p.m. should advise us before to avoid loss of reservation.

Rooms, Lodges & Tents inside the Dome

Check-in time is from 4 p.m. on the day of arrival, check-out by 11 a.m. on the day of departure. You're welcome to enjoy the rest of the day at Tropical islands

Mobile Homes

Check-in time is from 4 p.m. on the day of arrival, check-out by 10 a.m. on the day of departure. You're welcome to enjoy the rest of the day at Tropical islands.

Pitches

You can enter or leaving the campsite by car any time between 8 a.m. and 9 p.m. Pitches are available from 11 a.m. on the day of arrival. Please make sure you have cleared everything from your pitch by 11 a.m. on your day of departure.

If you arrive after 9 p.m. you can check-in at the reception inside the Tropical Islands Dome. Late arrivals must be arranged in advance.

Tepees

Your tepee is available from 4 p.m.

NOVASOL Holiday Homes

Admission to the Tropical World is included in the price of the accommodation. An extra charge applies for admission to the Tropical Sauna & Spa.

If you have booked an accommodation, you are welcome to use the Tropical World at Tropical islands before you check in. Electronic chip wristbands are available at the reception from 11 a.m. on the day of arrival. Pay your bill on the day of your departure from Tropical Islands, either at one of the chip reader machines or at the reception desk. Hand in your electronic chip wristband(s) to the staff at the reception desk when you check out.

Cleaning

If you plan to spend the night at the Lagoon or Tropical Sea, please note that you may be disturbed occasionally by our cleaners.
Please pay attention to any special information or announcements displayed at the entrance of Tropical Islands.

Day Trips

Click here for the Holiday Trips around Tropical Islands.

Distance from Tropical Islands

From the campsite you can see the Tropical islands Dome that is within easy reach with the free shuttle-bus service. Bay foot you need approximately 20 minutes.

You can get from the mobile homes to the Dome by foot or using our regular shuttle bus.

The NOVASOL holiday homes are located right next to the Tropical Islands Dome, just a few minutes' walk from the main entrance.

DVB-T2 reception

Don't want to miss the news or your favourite soap opera? No problem! Bring your DVB-T aerial and reciever: you can receive DVB-T2 across the entire Tropical Islands site.

Extra bed

Guest rooms and tents are available in various sizes for 2-4 people. Unfortunately, etra beds are not possible.

We regret that is not possible to put extra beds in the lodges either.

Accommodation is available for up to 6 people.

First Aid

The first aid point is on the north side of the dome opposite the Lagoon, next to the Shopping Boulevard. You will find it between the sweet shop and the souvenir shop. In the event of an accident, please contact a staff member or go directly to the first aid point.

Food and Drink

On reasons of hygiene, guests are not permitted to bring their own food and drinks into Tropical Islands -except baby food, food and drinks for diabetics and allergy sufferers, etc.

Infants

There are baby changing rooms at Tropical Islands. Just look for the signs.
We do not sell baby food at Tropical Islands, so please bring sufficient supplies with you.

NOVASOL holiday homes

NOVASOL holiday homes are numbered and you are welcome to book a specific house.

There are currently three types of houses, for 4-8 people. New types of houses are planned.

Nudism

Swimming nude is not permitted but you should be naked when using the sauna facilities.

Parking

There are plenty of parking spaces available around Tropical Islands and parking is free of charge.

On some days the car park in front of the building can become full very quickly. 2,000 additional parking spaces can be found to the south of the dome. Make sure you remember where you parked your car!

Payment at Tropical Islands

You will receive a chip wristband which allows you to pay all expenses in Tropical Islands cash and pay later when you check out. Your credit can be viewed at the "spending checks" or the coffers of the shops.

In addition to payment options such as debit card or American Express, you can pay online with PayPal or with a corresponding cell phone - safe and simple payment.

Pets

Pets are not permitted at Tropical Islands.

Dogs are welcome on the Tropical Islands Campsite. The campsite even is equipped with a shower especially for dogs.

Some Mobile Homes are suitable for dogs. However, dogs are welcome in the NOVASOL holiday homes. Only in the teppe tents for hygienic reasons dogs are prohibited.

If you wish to bring other pets with you to the Campsite, please talk to us in advance.

Pitches

Please remember to bring an extension cable reel with a CEE plug. (NB: An extension cable reel is not required in the tents in the Rainforest Camp inside the Dome).

Pay with vouchers (based on number of units used)

  • Washing-machines
  • Dryers

Rental charge for locker wristband

The rental charge for a locker wristband inside the Tropical Islands Dome is €2.50 per Day. Please remember to return your locker wristband to the cash disk or information point before leaving the Dome.

Admission to Tropical Islands for Campsite guests

Admission to the Tropical World at Tropical Islands is included in your booking. In other words, you can come and go from the Dome as often as you like during your stay. This offer applies to the whole length of stay booked at the Tropical Islands Campsite. Offer only available when you book at least one day in advance.

Shuttle service

Our free shuttle bus will take you right to the door of Europe's largest tropical holiday world in just a few minutes. If you want to visit the local region, Berlin or Potsdam during your stay, the free shuttle bus will take you to the closest railway station, Brand.

Smoking and Cigarettes

Smoking (including electronic cigarettes) is only permitted in the Bora Bora Lounge.

Please note that cigarettes are for sale in the book shop (Shop 1).

Storage of personal belongings

All tents and rooms cab be locked up. However, we recommend that guests staying in tents keep their luggage and personal belongings in the lockers in the changing-room or in the luggage room at Reception.

Guests staying in guest rooms and lodges are also welcome to use this service, if desired.

Temperatures and Clothing

Summer clothes and light shoes or sandals are best for strolling around Tropical Islands. The temperature stays around 26°C. Maybe you would like to bring a change of clothes for dinner or sports?

Please note that bathing suits should only be worn on the beach and for swimming. And do not forget towels and a bathrobe!

There are a number of different ways to get a suntan at Tropical Islands. The transparent foil on the south roof of the Dome lets in about 80% of the sunlight. So if you’re exposed to the sunlight at the Tropical Sea, say, you will get a suntan – how much depends on the weather outside.

  • Don’t forget to bring sun protection on cloudless days.

You can also visit our solarium

Tepees

The tepees stand on the campsite outside the Tropical Islands Dome. Please note that it is not possible to rent tepees from the end of October until March. Your tepee is available from 4 p.m.

Tourist tax

There is no tourist tax.

WLAN

Wi-Fi is available across much of the resort. To log on, select the network “Tropical-Guest” and then do one of the following:

  • Sign up for our newsletter
  • Register via Facebook
  • Enter the code on your voucher

Questions? Please ask at Reception.