For technical reasons, our telephone system is currently out of service. If you need help, please use our contact form or chatbot.


For a seamless process: Our other services

To make your stay safe and comfortable, we offer numerous services to ensure you want for nothing. Store your valuables in our lockers. Use our free Wi-Fi to share your memories and photos with the world. Our first aid team is always on hand should something happen, and lost and found items can be found at our lost and found desk. For all other questions, our team at the info desk is available around the clock. 


Im Dome und im AMAZONIA-Außenbereich stehen 11 Toiletten zur Verfügung. Davon 5 mit behindertengerechtem Zugang. Im Innenbereich gibt es auch 3 Wickeltische für Babys.


Im Dome gibt es eine Erste-Hilfe-Station.


Im Dome gibt es einen Informationsschalter für allgemeine Fragen.


Es gibt eine Rezeption mit mehreren Schaltern für den Check-in und Check-out.


In der Bora Boa Lounge gibt es zwei große geschlossene Raucherräume.


Im Dome gibt es 4 Duschbereiche.

Rezeption und Service Resort

Wir heißen Sie herzlich willkommen! Alle Gäste, die Unterkünfte außerhalb der Halle gebucht haben, bitten wir in unserer Rezeption nahe des Kreisverkehrs einzuchecken, gut zu erkennen an dem großen Schriftzug Tropical Islands Resort über dem Eingang.

Bei einer Anreise nach Schließung der Rezeption kann ein Spät-Check-in über die Rezeption im Tropical Islands erfolgen. Spätanreisen bitten wir im Vorfeld anzumelden und abzusprechen.


Zwei Waschmaschinen und Trockner, Badezimmer, Duschen, zwei Familienbadezimmer mit Badewanne und Duschen, Kinderbadezimmer mit Badewanne und behindertengerechtem Zugang, Wickelraum, Koch- und Geschirrspülmaschine, Hundedusche.

Sauna & Spa Information

Informationsschalter für Fragen zum Bereich Sauna und Spa.


For campers

Pitch allocation is from 11 a.m on the day of arrival. Please plan to vacate the pitch before 11 a.m on your departure.

Grill packages

For barbecue packages, please specify the amount of people when making your reservation.

You can collect your booked barbecue package in our shop and bistro during regular opening hours.

Shop and bistro

In the west of our resort, approaching from the roundabout, you will find our shop and bistro on the left hand side behind the car park. Here you can purchase essentials such as: camping equipment, food, magazines, games and souvenirs. We also offer a continental and a vegetarian and vegan breakfast, as well as salads and pizzas from the oven.

Barbecue grill packages for at home use are also available here.

Bicycle rental

You can rent bikes and eBikes from 7.00 EUR per day. Our staff will be happy to assist you with recommendations for excursions in the region and tips for cycling trips. Whether children's bikes or seats, helmets or two-wheelers for groups of up to 30 people - don't miss the excursion destinations in the beautiful Spreewald.

Children's playground

The youngest guests can play on the wooden playground for limitless fun.


Dogs are welcome on our campsite! If you would like to bring other animals with you, please arrange this in advance.

Free Wi-Fi

Free Wi-Fi is available throughout the entire area so that you can tell your friends back home about the latest events from your holiday or keep up to date with the news.

DVB-T2 reception

For guests who don't wish to miss the 8 p.m. news or their favourite TV series at the campsite, we advise them to bring their own aerial and receiver. This means that DVB-T2 reception is possible on the premises.

Free shuttle service

You can reach Europe's largest tropical vacation world in just a few minutes by shuttle bus. If, in addition to the Tropical Islands experience and wellness area, you would also like to explore the Berlin or Potsdam region, the free shuttle bus will take you to the nearest train station in Brand.

Tropical Sea
The tropical Südsee is the size of 3 Olympic swimming pools

The tropical Südsee is the size of 3 Olympic swimming pools