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The companies responsible for the processing of your personal data are Tropical Island Management GmbH, which operates Tropical Islands, located at Tropical-Islands-Allee 1, 15910 Krausnick, and Parques Reunidos Servicios Centrales, S.A., located at Calle Federico Mompou, 5, Parque Empresarial "Las Tablas", Building 1 - 3 Floor, 28050, Madrid, Spain, each acting individually as a controller and jointly as a joint controller (the "controllers").
If you have any queries regarding the processing of your personal data or would like to request relevant parts of the Joint Controller Agreement, please contact the Data Protection Officer (DPO) at datenschutz@tropical-islands.de.
The controllers will process your personal data for the purposes outlined below and in accordance with the purpose of the channel through which you provided your personal data:
i. Management of the purchase of products or services
When you purchase tickets via our online form, we process your personal data (first and last name, email address, telephone number, postcode, date of birth, method of payment and transaction details of your purchase) in order to process your purchase and payment for your products and or services and to send you an email with the purchase confirmation, receipt and ticket. We also process your personal data in order to respond (by telephone or email) to your requests to the controllers and contact you about any incidents or claims relating to the product or service you purchased and reach you by email, SMS or telephone to inform you of any circumstances that may affect your visit (e.g. weather conditions, safety, public health issues, etc.). We will also ask you to confirm your date of birth during the checkout process to ensure that you are at least sixteen (16) years old. This is required because, under European data protection legislation, we must get your parent/guardian's consent to process your personal data if you are under sixteen. Where you have purchased a product or service as part of a promotion that is subject to certain conditions, please be aware that we may ask you to present us with the relevant documentation at the park's ticket offices to verify compliance with these conditions (e.g. large family card, ID card, etc.). In such circumstances, controllers will not store this additional information.
Legal Basis: The basis for the processing is the performance of the contract concluded with you as a result of your purchase of the product and/or service in question (terms of purchase). If you do not provide the required personal data, your purchase cannot be completed.
ii. Managing bookings, contracts and events (birthday parties, weddings, first communions, corporate events, etc.)
When you book and purchase one of our events using our online booking form, we process your personal data. Name, email address, telephone number, whether you or your host is an annual pass holder, payment method, personal details on the payment voucher and transaction details of your booking ) to manage your booking and process payment for the requested event and email you your booking confirmation, booking voucher and relevant documentation for the celebration of your special occasion. We also ask for your date of birth during the booking process to ensure that you are at least sixteen (16) years old. This is required because, under European data protection legislation, we need to get your parent/guardian's / consent to process your personal data if you are under sixteen. If you have booked your event as part of a promotion that is subject to certain conditions, please note that we may ask you to present us with the relevant documentation at the park ticket offices to verify compliance with these conditions (e.g. large family card, ID card, etc.). In such circumstances, controllers will not store this additional information. We also process your personal data to respond (by phone or email) to your enquiries to the data controllers and to inform you of any incidents or claims relating to the booking of your event, as well as to contact you by email, SMS or phone to inform you of any circumstances that may affect your visit (e.g. weather conditions, safety, public health issues, etc.). If you provide information about food allergies and/or intolerances for the purpose of the customisation of your event (e.g. when creating the menus that will be served during your event), please ensure that you do not provide this information together with personal data that could identify the relevant person(s) affected by such intolerances or allergies, as the controllers will not process this information on a personal basis. If you provide information about food allergies and/or intolerances in order to customise your event (e.g. to create the menus that will be served during your event), please ensure that you do not provide this information together with personal data that can identify the individual(s) affected by such intolerances or allergies, as the controllers will not process such information on a personal basis.
Legal basis: The processing is carried out as part of the performance of our contract with you for the event booked (terms of purchase). If you do not provide your personal data, we will not be able to process your booking. If you voluntarily provide personal data of a child under the age of sixteen (16) (first and last name) to customise your event (e.g., for venue decoration), you represent that you are his or her father, mother[MT10] or guardian and give your explicit and informed consent to the processing of his or her personal data for the above purpose.
iii. Manage bookings and agreements for school and group visits.
When you book a group or school visit via our online booking form, we process your personal data ( surname, first name, postcode, email address, telephone number, group or school name, address, city/town, method of payment, personal data on the payment receipt and transaction data relating to your booking) to manage your booking and process your payment for the visit you have requested and to send you your booking confirmation and any relevant documentation by email. We will also ask you for your date of birth to ensure that you are over sixteen (16) years of age. If this is not the case, we must obtain the consent of your parent/guardian to process your personal data in accordance with European data protection regulations. If, at the time of booking your visit, you have taken advantage of special offers that are subject to certain conditions, please note that we may ask you to provide us with supporting documents confirming your eligibility for these special offers (e.g. large family card, ID card, etc.). In such circumstances, controllers will not store this additional information. We also process your personal data to respond (by phone or email) to your enquiries to the data controllers and to inform you of any incidents or claims relating to the booking of your event, as well as to contact you by email, SMS or phone to inform you of any circumstances that may affect your visit (e.g. weather conditions, safety, public health issues, etc.). If you provide information about food allergies and/or intolerances to customise your visit (e.g. to create the menus that will be served during your event), please ensure that you do not provide this information together with personal data that could identify the individual(s) affected by such intolerances or allergies, as the controllers will not process this information on a personal basis.
Legal basis: The processing is carried out as part of the performance of our contract with you in relation to the visit (terms of purchase). If you do not provide us with your personal information, we will not be able to process your visit booking.
iv. Customer Care
If you send us, through any of the methods available for this purpose on this website (by telephone, online form or email), an inquiry or a request for specific information about one of our products, services or events (First Communion, birthday parties, corporate events, weddings, etc.), a suggestion or a request for information about a claim or incidents arising from the products, services or events you have purchased or booked, we will process your personal data and the information contained in your request in order to process and respond to it by any means, including electronic methods (by email or telephone). Additionally, we will ask for your date of birth during the booking process to ensure that you are at least sixteen (16) years of age. This is required under European data protection legislation that requires us to obtain your parent/guardian's consent to process your personal data if you are not over sixteen. If your request relates to a product, service or event that you have purchased, we may also ask you (as part of customer support) for certain details about your purchase (transaction information, your ticket number, date of purchase, type of product purchased, etc.) to ensure that your request is properly processed.
Legal Basis: By contacting the controllers via one of the above methods, you expressly consent to processing your personal data for this purpose. You may withdraw your consent at any time following the procedure described below in the section "What rights do I have in relation to my personal data" of this data protection policy.
v. Submission of surveys
When you purchase one of our products or services (including one of our events), the controllers will send you surveys by any means, including electronically (email, SMS, phone calls), in order to gain insights into the level of customer satisfaction with our products and services and their experiences, to enable customers to make suggestions and to enable us to conduct market research and analysis (quantitative and qualitative) to determine our positioning in the industry and the likelihood that our customers will purchase our products and/or services again. For this purpose, the controllers process personal data strictly necessary, particularly your email address or telephone number you provided when making your purchase, as well as the non-personal data contained in the surveys in which you participated. The data controllers will only process the data necessary to carry out this process: Email address or phone number, and any non-personally identifiable information collected in the surveys to which you responded.
Legal basis: The processing is based on the data controller's legitimate interest in obtaining customer feedback[ on the products and services they purchase, their needs and suggestions, in order to determine the likelihood of them purchasing those products and/or services or other similar products and/or services, we offer in relation to the leisure and hospitality industry, repurchase our annual passes, events and activities, and our position in the industry, to identify areas where our products and/or services and customer experience can be improved, and to make internal decisions to plan our business operations and activities. We consider that the interests, fundamental rights, and freedoms of our customers are not affected as we carry out the processing as part of our contractual relationship with them arising from purchasing our products and/or services. We use personal data and basic, non-sensitive information only to the extent strictly necessary. We do not send surveys to anyone under the age of 16 and only contact customers who have recently purchased our products and/or services. Therefore, we assume that our customers who have purchased our products and/or services and have been explicitly informed about processing their personal data may have a reasonable expectation regarding processing their personal data for this purpose. Customers may at any time object to processing their personal data or exercise other rights under applicable data protection legislation in accordance with the procedure described below under "What rights do I have in relation to personal data'' of this data protection policy.
i. Sending marketing information, discounts and promotions
Only if you expressly authorise us to do so through one of the forms available on this website (e.g. online purchase form, contact or information request form, event booking form, school and group booking form, newsletter subscription, etc.) will we process your personal data to send you marketing information about products and services offered by Parques Reunid's European companies). We will process your personal data in order to send you marketing information and information about discounts and promotions by any means, including electronic methods (email, SMS, telephone), about products and services of the European companies of the Parques Reunidos Group (for a list of these companies, see the section "Companies of the Parques Reunidos Group in Europe'' of this data protection policy), in connection with the leisure or hospitality business, annual passes or events run by any of these companies, including subject to prior profiling and analysis of your preferences by automated decision-making, so that we can suggest products and services that we think may be of interest to you. To provide you with this information, the controllers process your first name, last name, email address or telephone number that you have provided.
To ensure the quality of your data, the controllers use a two-stage verification procedure. If you consent to processing your personal data for this purpose, you will receive a confirmation email asking you to confirm your email and that your data can be processed for this purpose.
Profiling is carried out on the basis of automated decisions to ensure that any marketing information, discounts and promotions you receive are of interest to you. This profiling will be carried out by us from our own sources based on the stored data (date of birth/age, country and postcode) provided directly by you, your purchase history and details of the products and/or services you have purchased and only if you specifically authorise us to do so by ticking the relevant box in the data collection forms on this website (e.g. purchase form, booking form, contact form or newsletter subscription form, among others). e.g. purchase form, booking form, information request form, contact form or newsletter subscription form, among others), in the data provided by you in the surveys in which you have participated.
Based on the above information, automated decisions are made using your transaction history (type of products and services purchased, whether you are an annual pass holder or whether you purchase food and beverages in the park or through our website), social and financial criteria (customer age and purchase history, from which it can also be ascertained whether you have children and, if so, the number of children based on the number of children's tickets - junior tickets - purchased by you), demographic criteria based on the data you provide directly (postcode given at the time of purchase), analysis of your responses to our marketing communications. However, your decision not to purchase the product offered) and only with your express consent will the information you provide in the surveys you answer (surveys aimed at ascertaining your level of satisfaction and experience) be taken. i.e. However, your decision to purchase or not purchase the product or service offered) and, only with your explicit consent, the information you provide in surveys you respond to (surveys designed to gauge your satisfaction and experience and allow you to make suggestions about the products and/or services you have purchased and enable us to gain insight into our position in the marketplace and whether you would be likely to purchase our products and/or services again).
This profiling will not be used to make automated decisions that have legal implications for you or otherwise significantly affect you. Such profiling will only be used to send you marketing information, discounts and promotions on Parques Reunidos Group products, services, events or activities that we believe may be of interest to you based on the criteria described above.
Legal basis: We only process your data where you give us your explicit consent to do so by ticking the box specifically provided for this purpose in the forms on this website (e.g. online purchase form, information request form, booking form for group and school visits, newsletter subscription form, etc.). Please be aware that you can withdraw your consent or exercise your rights at any time, as described in the "What rights do I have in relation to data protection" section of this data protection policy. As well as the above methods, we would like to reiterate that you can opt-out of these marketing communications by following the procedure provided to you for this purpose on any marketing communication you have expressly given us permission to send.
If you have expressly given us permission to use the information from the surveys you have participated in for profiling purposes and to send you relevant marketing communications, you may also exercise your rights to withdraw your consent or exercise your opt-out rights at any time in accordance with the procedure described below in the section of this data protection policy entitled" What are my data protection rights?" perform the procedures described. " as described in this data protection policy.
We would also like to remind you that you can object to profiling based on automated decisions, request human intervention, express your views, clarify questions about automated decisions and object by You address your request to the data protection officer and in doing so, the section "What rights do I have in relation to my personal data? Follow procedures set forth in this data protection policy.
vi. Use of information collected in surveys as an additional profiling resource
If you have explicitly given us your consent via one of the forms on this website (online purchase form or booking form for events, group and school visits), we will process your personal data (email address and phone number) and any non-personal data collected as part of the surveys in which you have participated, collected (surveys designed to determine the degree of customer satisfaction with the products and/or services purchased, (surveys designed to determine the degree of customer satisfaction with the products and/or services purchased, to record their experiences, to give customers the opportunity to make suggestions, and to enable us to carry out market research and analysis (both quantitative and qualitative) to determine our positioning in the sector and to find out whether our customers would be likely to buy our products and/or services again) will be processed as an additional parameter for profiling and analysing your preferences to ensure that we send you relevant promotional information, discounts and promotional information by any means, including electronic means (email, SMS and telephone calls), about the products and services of the European companies of the Parques Reunidos Group (a list of these companies is provided in the section "European Companies of the Parques Reunidos Group" included in this data protection policy) in connection with the leisure and hospitality industry, park passes, events and activities of these companies in accordance with your preferences and provided that you have given us prior permission to do so.
Your profile is created based on the following parameters: Your transaction history (type of products and services purchased, whether you are an annual pass holder or whether you purchase food and beverages in the park or through our website), social and financial criteria (age of the customer and purchase history, from which the data controllers can also determine, whether you have children and, if so, the number of children based on the number of children's tickets - junior tickets - purchased by you), demographic criteria based on the data you provide (postcode provided at the time of purchase), analysis of your responses when you receive a marketing communication Your decision as to whether or not to purchase a product or service offered in this marketing communication) and only with your express consent, non-personal information that you provide in the surveys you complete. Ie. Your decision whether or not to purchase the product or service offered in this marketing communication) and only with your express consent the non-personal information you provide in the surveys you have participated in.
Please note that automated decisions will be made based on your profile to provide you with marketing information, discounts and promotions on products, services and events that we believe may be of interest to you according to the aforementioned parameters. In any event, this profiling will not be used to make automated decisions that have legal effects on you or otherwise significantly affect you.
Legal basis: We only process your data where you have given us your express permission to do so by ticking the box provided for this purpose on the online ticket or event purchase form or on the booking form for group and school visits and where you have expressly authorised us to send you marketing information in accordance with the terms and conditions set out in this data protection policy. Otherwise, this processing will not take place.
If you do not consent to the information provided in surveys being used as additional criteria for profiling, you can withdraw your consent or exercise your right to object by completing the below section "What rights do I have in relation to personal data? " as specified in this data protection policy.
We would also like to remind you that you can object to profiling, which is based solely on automated decisions, request human intervention, express your point of view and clarify any questions about automated decisions by sending your request to the DPO of the data controller, following the procedure[MT21] set out in the section "What are my rights in relation to personal data?" of this data protection policy.
Finally, if you ask us to unsubscribe from our marketing communications through any of the methods indicated on each marketing communication you receive, your data will also automatically stop being processed for the purposes described in this section or through any of the methods set out in the "What rights do I have in relation to my personal information?" section. "as described in this data protection policy.
ii. Use of cookies and related technologies
On this website, the controllers use their own and third-party cookies and similar technologies (HTTP cookies, Pixel Tracker and Premises and Local Shared), which means that those responsible for processing can process and store information and personal data about users when they browse this website, in accordance with the purposes and preferences made available to users at any time.
For complete information about our use of cookies and similar technologies and how we process your personal data, please see our Cookie Policy .
iii. Adherence to legal obligations
When you provide personal data through the means available on this website, this personal data and, where applicable, the information related to the purchase of one of our products, services or events will be processed to enable the controllers to adhere to the legal obligations applicable to them by virtue of their contractual relationship with you and the processing of your personal data. These obligations arise, including, but are not limited to, tax, data protection, marketing, consumer protection, information society services and e-commerce, civil law, and accounting regulations.
The personal data provided by you will only be processed to the extent necessary for the controllers to comply with the applicable legal obligations. This personal data may include: Your surname, first name, ID, email, telephone number, postcode, country, address, purchase or booking transaction information (location, date, means of payment, proof of payment and reservation details), browsing and device data in accordance with the provisions of the Cookie Policy, criteria, mechanisms and logic used for automated decision-making for the purposes of profiling, and any other personal data that may have been generated and that controllers need to process to comply with their legal obligations.
Legal basis: Compliance with the legal obligations applicable to controllers under European Union regulations and national laws. Without your personal data, the controllers will not be able to adequately fulfill their legal obligations or comply with legal obligations arising from their relationship with you or from the processing of your personal data.
When your personal data is processed for the purposes of managing the purchase of products and services, managing bookings, contracts and events (birthday parties, weddings, first communions, corporate events, etc.) or managing bookings and contracts for visits by schools and groups, this personal data is processed for the duration of the contractual relationship with you for the product or service purchased or the event under contract. If you provide personal data of a child under the age of sixteen (16) for the purpose of customising your event (e.g. decoration), please note that the controllers will only keep this personal data for as long as is necessary for the customisation of your event and until it is completed, unless you decide to withdraw your consent or exercise your right to object to the processing as a parent or guardian of the child, in which case we will implement your request.
When your personal data is processed for the purpose of customer service, the data controllers will retain your personal data for as long as is strictly necessary to process and fulfill your request. If you submit a complaint, your personal data will be processed for as long as is strictly necessary to properly process your complaint. Thereafter, your personal data will be blocked in accordance with the procedure outlined later in this section to address any liabilities arising out of your claim and only for the period of the applicable statute of limitations.
If those responsible for processing your personal data in order to send you surveys will keep your personal data for up to 12 months unless you request that your personal data be deleted, or you object to the processing in another manner, in which case your personal data will immediately no longer be processed for this purpose.
If you expressly consent to receive marketing information and information about discounts and promotions under the conditions described in this data protection policy, your personal data will be processed data processed exclusively for this purpose, and until you withdraw your prior express and informed consent, send us a request to unsubscribe using any of the means made available for this purpose on each of the marketing communications you will receive, or until you exercise your rights of cancellation, Exercise your right to object and your right not to be subject to automated decisions, including profiling. In all these instances, your personal data will no longer be processed for this purpose.
If you expressly consent to the use of the information collected in surveys as an additional means of profiling under the conditions set out in this data protection policy, your personal data and non-personal information contained in such surveys will only be processed for this purpose until you withdraw your explicit and informed consent or until you send us a request to unsubscribe via one of the dedicated links in each of the marketing communications that you will receive, or until you exercise your right to deletion, objection, or your right not to be subject to automated decisions, including profiling. In all these instances, your personal data will no longer be processed for this purpose.
If your personal data are no longer relevant for the purposes for which they were collected or if you withdraw your consent, or if you exercise your right to deletion or to object to the processing, the responsible persons will properly block your personal data (identification and storing of the personal data, take technical and organisational measures to prevent their processing, including their inspection) in order to, if necessary, to make available to competent public authorities and in particular the competent data protection supervisory authority, judges or the public prosecutor's office during the limitation periods for legal action that may arise from the relationship maintained with you or from the processing of your personal data, and/or he the statutory retention periods in accordance with European Union and national regulations. Following the expiry of these periods, we will carry out the physical and irretrievable deletion of your personal data.
Only where required to comply with any legal obligations or legal retention periods your personal data may be disclosed to competent public authorities, in particular the competent data protection supervisory authority, judges, courts or the public prosecutor's office, in accordance with European Union law and/or national regulations.
Controllers use third-party service providers who may also process your personal data to provide services related to the purposes about which you are informed, including but not limited to information security, customer relationship management (CRM), technology, legal advice, marketing, customer service, professional services and IT companies. However, these providers only access your personal data to provide their services on behalf of the controllers, following the instructions of the controllers at all times and are never authorised to use this data for their own purposes and/or unauthorised purposes. One such provider is Salesforce, a global company that offers cloud marketing platform services. Where you provide your personal data via any of the forms available on this website (other than the online ticket purchase form), where you consent to receive marketing information, or where the information you provide in surveys is used as an additional means of profiling you in order to send you that marketing information, Salesforce will process your personal data on our behalf within the European Economic Area (EEA) and in accordance with applicable European data protection regulations, in exceptional circumstances, for example in the event of a disaster recovery situation (i.e. the process of restoring data and functionality lost in an accident or man-made disaster), Salesforce may provide its services through companies outside the EEA, which may require your personal data to be processed in countries that do not provide a level of protection equivalent to the European level of data protection (e.g. the US). In these instances, the controllers have entered into binding contractual commitments with Salesforce guaranteeing the implementation of appropriate security measures to ensure that your personal data is processed at all times with an adequate level of protection comparable to that required in the EEA (standard contractual clauses on data protection approved by the European Commission in accordance with the European Data Protection Regulation (GDPR), additional security measures in accordance with Decision C-311/18 of the Court of Justice of the European Union and subject to certification mechanisms). For additional information, please contact the Data Protection Officer at one of the addresses (postal or email) set out in the "What rights do I have in relation to my personal data?" section of this data protection policy. Please remember that you may withdraw your consent and/or exercise your rights under the terms of the applicable section of this data protection policy at any time or request to unsubscribe from our marketing communications through any of the methods made available to you for this purpose in any marketing communication you will receive if you have given us your express consent to do so.
If you expressly consent to receive marketing information and information on discounts and promotions on products and services of the European companies of the Parques Reunidos Group related to the leisure and hospitality industry, annual passes, events and activities of these companies are also subject to prior profiling and analysis of your preferences via automated decisions, to ensure that we can provide you with information about the products and services that we believe may be of greater interest to you, you should be aware that these companies are based in the European Union and their main activity is the management and operation of theme parks, water parks, zoos, aquariums and travel-related services, such as the sale of hotel packages and tickets for parks and leisure centres belonging to the Parques Reunidos Group. Specifically, the companies are as follows:
Spanish companies of the Parques Reunidos Group: Parques Reunidos Servicios Centrales, S.A. (Parks Pass); Parque de Atracciones Madrid, S.A.U. (Parque de Atracciones Madrid); Madrid Theme Park Management, S.L.U. (Parque Warner y Parque Warner Beach); Gestión Parque de Animales Madrid, S.L.U. (Faunia); Zoos Ibericos, S.A. (Madrid Zoo Aquarium); Parques de la Naturaleza Selwo, S.L. (Selwo Aventura y Hotel Selwo Lodge); Aquópolis Cartaya, S.L.U. (Aquópolis Cartaya); Leisure Parks, S.A. (Aquopolis of Villanueva de la Cañada, Aquopolis of Costa Dorada -Vilaseca, Costa Dorada-, Dolphinarium Costa Dorada –Vilaseca, Costa Dorada, Selwo Marina, Aquopolis of Seville, Aquopolis of Cullera, Aquopolis of Torrevieja, Cable Car of Benalmádena); Mall Entertainment Center Acuario Arroyomolinos, S.L.U. (Atlantis Aquarium); Mall Entertainment Centre Murcia, S.L.U. (Nickelodeon Adventure Murcia); Travelpark Viajes, S.L.U. (Products and services related to packages combining entrance fees to parks and leisure centres of the Parques Reunidos Group and hotel accommodation bookings).
Remaining companies of the Parques Reunidos Group: Italia - Parco della Standiana S.R.L (Miraiblandia y Mirabilandia Beach) and Travelparks Italy, S.R.L.(products and services related to packages combining entrance fees to parks and leisure centres of the Parques Reunidos Group and hotel accommodation bookings); Norway - Tusenfryd A/S (Tusenfryd) y Bø Sommarland AS (Bo Sommarland); Belgium - Bobbejaanland, B. V.B.A (Bobbejaanland); BonBon-Land A/S (BonBon -Land); Germany - Movie Park Germany GmbH and Movie Park Germany Services GmbH (Movie Park), Event Park GmbH (Belantis), Nature Park Germany GmbH (Vogelpark Walsrode), Tropical Island Management (Tropical Island) and TI Hotel Asset GmbH (Tropical Island Hotels); The Netherlands - Attractie- at Vakantiepark Slagharen B.V. (Slagharen y Slagharen Beach); France - Marineland SAS (Marineland, Aquaplash Marineland, Marineland Resort and Kids Island) and LB Investissement (Aqualud); England- Grant Leisure Group LTD (Blackpool Zoo), Real Live Leisure Company LTD (The Bournemouth Aquarium y Aquarium of the lakes) and Lakeside Mall Entertainment Centre Limited (Nickelodeon Adventure-Lakeside).
You may exercise your right of access, rectification, objection, limited processing, transferability and where applicable, your right not to be subject to automated individual decisions, including profiling by sending your request by post to the attention of the Data Protection Officer at Warner Allee 1, 46244 Bottrop, Germany or by email to datenschutz@moviepark.de . In any event, please include a copy of your identity card or equivalent document so that we can verify that you are the owner of the personal data that your request is about. Where the processing is based on consent, please note that you may withdraw your consent at any time or object to the processing of your data in accordance with the procedure described in the previous paragraph.
If you have expressly authorised us to send you marketing information or information about discounts and promotions, also subject to prior profiling and analysis of your preferences through automated decisions on relevance, you may also opt-out of this type of marketing communication by using the methods provided to you for this purpose in any marketing communication you receive.
Lastly, please be advised that you may also inform us that you do not wish to be subject to decisions based solely on the automated processing described above, or request human intervention, make your point of view known, ask questions about or object to automated decisions by sending your request to the Data Protection Officer at one of the addresses provided in this section.
The personal data processed by the Controllers is provided directly by you as a data subject through this website and/or during the relationship with you.
When you provide personal data from third parties, you agree to obtain their explicit and informed consent to provide their personal data to the Controllers in accordance with the terms outlined in this Data Protection Policy.
Children under the age of sixteen (16) are not eligible to purchase or book our products, services or events on this website. However, if as a result of purchasing any of our products, services or events available on this website, and in particular following an event, you voluntarily choose to provide personal data of a child under sixteen (16) years of age, you will be deemed to have given your express and informed consent as a parent or guardian to the processing of the personal data in the context of the contractual relationship arising from your purchase in accordance with the terms of this data protection policy.
You may file a complaint with the data protection supervisory authority (State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia)) at poststelle@ldi.nrw.de to protect your rights whenever you deem it appropriate. However, we encourage you to contact our Data protection officer at datenschutz@moviepark.de for assistance with your concerns and to resolve an incident related to processing your personal data.
This data protection Policy was last updated in May 2021
Responsible party: Parques Reunidos Servicios Centrales S.A. Address, Data processed: Treatment * Treatment *, first name,* last name *, e-mail address *, postal code / age* / *country /,cell phone / mobile, winnings, tracking information (id of the survey). We use the data name, e-mail address and age to carry out the competition, your tracking data is used to evaluate your number of participations in the raffle. We delete this data after the raffle is completed. We work with a processor for the implementation (Netquest). Your data may be transferred to the USA, for which corresponding standard contractual clauses have been concluded. Your data will not be passed on to third parties. Controller is PQR.
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Participation in our anonymous surveys
As part of our efforts to constantly improve, we may ask you to take part in surveys about our products. If you take part in these surveys, they will be analyzed anonymously. However, we do store whether you have taken part in a survey to evaluate the number of participations in the raffle. Your answers will be stored in an anonymized way. The numbers of your participations will be deleted after the raffle. We conduct these surveys either on the basis of your consent or our legitimate interest in effective marketing and further improvement of our services. It is possible that we may involve processors with whom we have concluded order processing contracts and, where applicable, the necessary standard contractual clauses in order to carry out the surveys. PQR is responsible for surveys under data protection law. If you do not wish to receive further surveys by e-mail, please contact dpo@grpr.com or use the methods provided in the e-mails to unsubscribe from the surveys.
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Saving personalized survey answers for profiling
In some surveys, you will be asked at the end of the survey whether you agree to us saving your answers in a personalized way. We do this so that you receive our marketing communications (if you have consented to commercial marketing) in a form that is already tailored to your preferences. We do this only on the basis of your consent and by collecting your data from this questionnaire as part of a profile and merging and analyzing it with other data. (Evaluation of questionnaires, demographic criteria based on country or postal code, transaction information - purchase history and type of product purchased - and socio-demographic parameters - age of the purchaser. ...). It is possible that we may involve processors with whom we have concluded order processing contracts and, if applicable, the necessary standard contractual clauses in order to carry out the surveys. You can revoke your consent at any time at dpo@grpr.com. Privacy Policy (link)
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